Services EBSCO provides to our mutual customers on your behalf:
- Single contact relationship for service and support of all purchased electronic materials. This reduces downtime in response to issues such as non-access, and improves usage.
- Invoice detail and other automated data loads to customers’ Integrated Library Systems (over 190 proprietary ILS interfaces). This ensures access and linking to all discovery channels within the Library System A-Z, OPAC, databases, etc., again improving usage dramatically.
- Accurate subscription lists
- Consolidated, itemized invoicing
- Electronic invoicing
- Dedicated e-journal customer service
- Electronic access via EBSCO's state of the art linking technologies, including authentification of users
- Order history and special reports
- Renewal assistance
Services EBSCO provides to publishers:
- Listing with details in libraries’ annual renewal lists
- Listing in consortia account quotations
- Listing in EBSCONET (portal for librarians), subscriber listings, online access and registration reports and the option to appear in our print and electronic catalogs
- Preferred currency conversion – we pay you how you want to be paid
- Electronic file transfer for orders and payments – you get the money quicker
- payments by BACS – to your sterling, dollar and Euro accounts – more convenient
- pre-financing for prepaid orders and payment of publisher invoices - this improves cash flow and reduces admin collections costs for you
- 180 day early payment for relevant territories (South America, much of Southern Europe etc.)
- Application of publisher account ID number to orders and claims
- Provide IP range management and publisher notification assistance (allows for fast notification of configuration changes, improves usage)
- Automatic “like service” renewal during format and pricing structure changes
- Capture e-package title detail (ordered vs. included) – this ensures that your content is linked and tracked for usage reporting
- Provide auditing of e-license commitments (spend, annual price increases, price caps, title substitutions) - this reduces delays in annual renewal completion, improves cash flow.
- Provide rapid entry, payment, registration and activation of new e-journal orders, ensuring prompt access for new orders and titles, improves usage
- Maintain 10-year historical order records for all items ordered in all formats for all publishers
- Marketing - in catalogs and targeted mail campaigns
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