What does it cost you to keep information and publication management tasks in-house? How much time and money do you devote to cost control, invoices and paperwork? What payment methods do you prefer, and who oversees the process? EBSCO's Corporate Service Center®, which specializes in facilitating subscription management for U.S.-based companies, was created to help you manage these specific issues.
The Corporate Service Center processes individual subscription orders through EBSCO Information MarketPlace®. A dedicated client service contact is assigned to your corporation's account. This professionally trained representative will be instructed to adhere to the policies and procedures of your organization, and will handle orders, claims for missing or damaged issues, address changes and all other related services.
In addition to delivering superior customer service, the Corporate Service Center can also provide detailed management reports in numerous formats. These reports are designed to help maintain control over orders, duplications, renewals and annual costs. They can track annual corporate expenditures by department or individual, list all publications ordered within an organization and indicate who is ordering which titles.