In the rapidly changing environment of e-resources, it is more important than ever to have a reliable channel to help you meet business requirements for today and the future. Many publishers are finding as the move from print to electronic continues, their workload becomes heavier and more complex. EBSCO has the systems and staff in place to efficiently assist with access and management of all subscription-based information, whether print or electronic. We continue to provide core agent benefits, such as paying our publisher partners according to agreed-upon schedules, as well as constantly working to develop solutions to help you market and manage your business. EBSCO has more than 250 trained staff providing service to publishers on a daily basis.
Core agent services include:
- Order placement
- Claims filtering
- Invoicing and prepayment
- Licensing and registration support.
E-Journals Customer Service
Our dedicated E-journals Customer Service team assists with the issues that surround e-journal subscriptions. They expedite e-journal order entry, facilitate registration and access, and troubleshoot issues that arise due to non-access, including obtaining the publisher ID and/or subscriber ID numbers required for registration. EBSCO offers you the option of receiving new e-journal orders by e-mail in a Microsoft Excel file attachment, which gives you the flexibility in managing the data.
EBSCO offers a variety of payment methods, including the option of electronic payment. We pay in currencies including Euro, US Dollar and Pound Sterling. We guarantee timely payment for our customers’ subscriptions.
EBSCO checks the accuracy of customer claims and works to reduce the number of invalid and premature claims by checking the details stored in our own internal systems. You have the option of receiving claims electronically or in paper format.
EBSCO proactively sends out renewal reminders for you to our library customers.