EBSCO Information Services maintains a state-of-the-art technology operation. Our International Headquarters, located in Birmingham, Alabama, houses our primary data center facility. The Information Systems and Services department consists of 200-plus technical employees supporting all phases of EBSCO’s service activities worldwide. Our technology infrastructure consists of …
• Multiple Cisco ASA firewalls
• 50-plus Cisco routers, worldwide
• One IBM z10 mainframe
• More than 600 servers in the primary data center (physical and virtual)
• 50-plus remote file servers
• More than 3,300 workstations
• 10 Web Clusters
• A vast array of other types of equipment
EBSCO’s internal network processes more than one million transactions each day, with an additional three million-plus hits per month being recorded on our World Wide Web servers.
Operating systems supported in the EBSCO environment include Microsoft Windows Server 2003, Windows Server 2008, IBM zOS, OS/400, Linux, all Microsoft Windows desktop varieties, and several others.
Programming languages supported in the EBSCO environment include the Microsoft .Net technology stack (C#.Net, VB.Net, ASP.Net), Java, COBOL, and several others.
Our Birmingham facility is operational seven days a week, 24 hours a day, 365 days per year. This facility is supported by two 1,000 KW generators and one 750 KW generator that can generate power for an extended number of days without input from the traditional power grid to continue uninterrupted service to our customers. The data center in Birmingham is supported by two 300 KVA UPS systems and four fully-redundant Power Distribution Units (eight total). HVAC systems are supported with a complete in-house staff of trained EBSCO employees. The data center is physically secured and monitored by closed circuit recording equipment, electronic badge readers, and continuous around the clock staffing by ISS personnel.
EBSCO has a secondary site for Disaster Recovery through IBM, a premier disaster recovery facilities provider. Our disaster recovery plans are routinely updated and tested at IBM’s site. All EBSCO data and systems are backed up on a daily basis and weekly/daily backups are transported to a third-party off-site storage facility that specializes in the storage of off-site media. In the event that the International Headquarters facility is rendered inoperable due to a disaster, these backups would be retrieved, loaded, and used to restore operations in the SunGard disaster recovery facility.