Services EBSCO provides to our mutual customers on your behalf:

• Single contact relationship for service and support of all purchased electronic materials. This reduces downtime in response to issues such as non-access, and improves usage.
• Invoice detail and other automated data loads to customers’ Integrated Library Systems (over 190 proprietary ILS interfaces). This ensures access and linking to all discovery channels within the Library System A-Z, OPAC, databases, etc., again improving usage dramatically.
• Accurate subscription lists
• Consolidated, itemized invoicing
• Electronic invoicing
• Dedicated e-journal customer service
• Electronic access via E-manager (formerly EJS) and full qualified linking
• Order history and special reports
• Renewal assistance

Services EBSCO provides to publishers:

• Listing with details in libraries’ annual renewal lists
• Listing in consortia account quotations
• Listing in EBSCONET (portal for librarians), subscriber listings, online access and registration reports and the option to appear in our print and electronic catalogs
• Preferred currency conversion – we pay you how you want to be paid
• Electronic file transfer for orders and payments – you get the money quicker
• payments by BACS – to your sterling, dollar and Euro accounts – more convenient
• pre-financing for prepaid orders and payment of publisher invoices - this improves cash flow and reduces admin collections costs for you
• 180 day early payment for relevant territories (South America, much of Southern Europe etc.)
• Application of publisher account ID number to orders and claims
• Provide IP range management and publisher notification assistance (allows for fast notification of configuration changes, improves usage)
• Automatic “like service” renewal during format and pricing structure changes
• Capture e-package title detail (ordered vs. included) – this ensures that your content is linked and tracked for usage reporting
• Provide auditing of e-license commitments (spend, annual price increases, price caps, title substitutions) - this reduces delays in annual renewal completion, improves cash flow.
• Provide rapid entry, payment, registration and activation of new e-journal orders, ensuring prompt access for new orders and titles, improves usage
• Maintain 10-year historical order records for all items ordered in all formats for all publishers
• Marketing - in catalogues and targeted mail campaigns